Smashion | Rating and Feedback
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Feedback for Sellers and Buyers

Leaving feedback is a way of sharing your trading experience on Smashion. We encourage you to leave feedback for your trading partner after each transaction. The feedback system helps establish a user's reputation in the community.

Your feedback includes a rating of positive, neutral or negative, and a comment up to 200 characters.

Rules and Guidelines

  • Buyers and sellers can leave feedback for each other.
  • Feedback rating and comments cannot be removed or retracted. Please leave only fair and factual comments that relate to the transaction. We encourage you to contact your trading partner to try to resolve any issues before leaving neutral or negative Feedback.
  • Feedback can be left within 60 days following a transaction.

Feedback Scores

Smashion keeps track of two feedback scores separately: a score for feedback left for a user as a buyer and a score for feedback left for a user as a seller.

The Seller's Feedback Score is displayed on the Seller's store front and every listing page. It is calculated as a percentage of positive ratings over the sum of positive, neutral and negative ratings, based on life-time feedback left for the user as a Seller.

Smashion also maintains a detailed feedback profile for each user, accessible from a user's store front or profile. The Buyer's Feedback Score is available on the feedback profile. It is calculated as a percentage of positive ratings over the sum of positive, neutral and negative ratings, based on life-time feedback left for the user as a Buyer.